Activating your license

Your license key looks like SP-AGENT-XXXX-XXXX-XXXX and lives on your Account page, with a Copy button next to it. The setup wizard asks for it once, right after your backend is running.

"Invalid key" on paste

This is almost always a copy-paste artifact — a trailing space or line break that snuck in — not an actually-wrong key. Go back to your Account page and use the Copy button rather than selecting the text by hand and retyping it.

What activation unlocks

Your key determines your tier (Starter / Pro / Studio) and which add-ons are enabled. The agent checks this live against our license server, so upgrading or adding an add-on takes effect without reinstalling anything.

Works offline

Once validated, your license status is cached locally for a week. If your internet drops or the license server is briefly unreachable, the agent keeps working off that cache rather than locking you out — you don't need to be online every time you use it.

Moving to a new computer

Just install the agent on the new machine and paste the same key in — there's nothing to deactivate on the old one first. If you're replacing a machine permanently, consider uninstalling the agent from the old one for your own housekeeping, but it isn't required for the license to work.