Troubleshooting
Antivirus blocked the installer
New, independently-published software without a long download history often trips antivirus heuristics on first run โ this is expected, not a sign the download is actually unsafe.
Windows Defender / SmartScreen
- If you see "Windows protected your PC," click More info.
- Click Run anyway.
If a third-party antivirus quarantined the file entirely (rather than just warning you), open its quarantine list and restore the file, or add an exception for it before running.
macOS Gatekeeper
- Right-click the installer and choose Open (don't just double-click it).
- Confirm Open in the dialog that appears.
Still blocked?
If your antivirus keeps removing the file even after an exception, it may be a corporate-managed policy you can't override yourself โ check with your IT admin, or try installing on a personal machine instead. Reach out if you're stuck either way.
Still stuck? I read every message myself.
Contact support